Outreach Insights

A senior texting. Contrary to previous assumptions, older Americans are avid users of SMS.

Think Seniors Don't Text? Think Again.

If you're not using texting to reach the seniors in your audience, you could be missing out on recent trends in seniors' communication preferences.
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Topics

Best Practices
MMS
Texting
Voicemail
Best Practices
MMS
Texting
Voicemail
Outreach Insights

Best Practices

Graphic showing a customer and a call center agent interacting with the aid of AI-powered conversational outreach.
What Does Conversational Outreach Look Like In Your Call Center?
Consumers need new approaches to existing technology like voicemail, otherwise messages will get lost amidst the noise.
Breaking Through The Noise
An illustration of a customer standing at a crossroads, representing the need for help navigating services after purchase.
How To Use SMS Outreach For Customer Education
How Drips' AI-powered solution can transform your contact center
How SMS Can Help Transform Your Call Center From Outbound To Inbound
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Outreach Insights

MMS

Image showing examples of how you can use MMS to enhance your outreach.
Four Benefits Of MMS Marketing
Two examples of images for MMS. The left is text-heavy and cramped. The right is simple and engaging, following MMS best practices.
MMS Best Practices For Your Outreach
MMS by Drips product guide. Send images and video with your AI-powered conversational campaigns.
MMS By Drips
A photo of Samantha, the senior woman in the examples. Drips uses MMS to make outreach to Samantha clear and engaging.
Get Creative With MMS
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Outreach Insights

Texting

A chart showing a progression of mobile communication and SMS marketing milestones.
The History Of SMS Marketing
A senior texting. Contrary to previous assumptions, older Americans are avid users of SMS.
Think Seniors Don't Text? Think Again.
A cartoon robot texts on a phone, representing the future of SMS.
The Future Of SMS Marketing
Image showing an SMS message featuring a hyperlink for the customer to engage and take an action.
Using Links In Text Messages — Is It Worth It?
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Outreach Insights

Voicemail

Image of a customer on the phone, next to an example voicemail on a smartphone. Consumers expect easy to understand, transciption-friendly voicemails that comply with relevant laws and best practices.
The Anatomy Of A Voicemail
Consumers need new approaches to existing technology like voicemail, otherwise messages will get lost amidst the noise.
Breaking Through The Noise
Thumbnail preview of the Visual Voicemail by Drips product guide. This downloadable PDF offers a better way to leave voicemails for customers.
Visual Voicemail By Drips
Preview image of the Visual Voicemail by Drips infographic, showing why innovation is needed to overcome faulty AMD and incomplete voicemails to give a better customer experience.
Infographic: Visual Voicemail By Drips
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