Billing Outreach That Gets Real Engagement

Conversational outbound for billing can deliver more revenue and better retention KPIs. But how is the customer's experience? See for yourself with this example conversation based on real customer interactions.

Meet Lisa

Lisa is a young professional who has an ACA health plan from Health Today. During a busy season for her work, remembering to make her premium payment was the last thing on her mind. Let’s see how Retain by Drips uses an AI-powered conversational approach to engage Lisa and help her maintain her healthcare coverage.

This conversational strategy weaves multiple touchpoints in a persistent conversation that builds familiarity and drives results:

• Send pre-due date bill reminders.
• Share link to your payment portal.
• Send reminders after the due date.
• Follow up with empathetic messaging.
• Easily handle the back-and-forth of call scheduling with wasting contact center time.

Download the guide to see how you can innovate billing outreach at your organization!