Wed, Aug 5, 11:55 AM
Hi, this is Jen with Health Today. Your medications are due for a upcoming refill. Just to confirm, is this Dex?
Yes this is
Perfect, thanks for confirming. Your medication AMA**** is due to be filled. I can help connect you to your pharmacy. Are you still using Pearl Pharmacy for your prescriptions?
Yes still pearl
Great, do you need to speak with a pharmacist, or are you all set?
I have a question, can you call me after 3
Absolutely. I'll call you from this number today at 3:30pm.
Hi Dex, I'll be calling in 10 mins.
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Guidance On Alternative Options
Members often don't realize that they have options when it comes to the cost of medications. Reach out and see if Dex is aware of lower-cost alternatives that can help him maintain the care he needs.
Click ‘Next’ to see the conversation.
Click ‘Next’ to see the conversation.
Start with a question.
Drips Conversations as a Service can help you proactively remind members about prescription refills in a personalized way.
Get a response.
Protect patient information. Once a member verifies their identity, Drips can help start an authentic conversation.
Answer FAQs and provide support options.
Drips can include contextual identifiers like a member’s medication and preferred pharmacy.
Verify pick-up location.
Drips can help confirm information on file with members and get ahead of any changes.
Offer support to connect with resources.
Proactively offer help to members who might have questions.
Adapt to requests for support.
The Drips AI-powered platform can understand requests for support and connect members with the right resource.
Address questions and concerns.
Connect members directly with their pharmacy or health plan resource easily with a scheduled call.
Use reminders to reduce no-shows.
Proactive call reminders can help prime conversations and reduce no-shows so you can connect with more members.
Get connected.
Dex gets the info he needs on an easy phone call.