Higher education institutions aren’t struggling to communicate more—they’re struggling to communicate effectively. This playbook breaks down the real barriers to student engagement and shows how leading teams use AI-powered, two-way conversations to increase enrollment, reduce summer melt, and build trust at scale.

Health plans aren’t struggling to invest—they’re struggling to turn that investment into meaningful performance. Based on insights from healthcare executives across payer, provider, and pharmacy organizations, this brief explores why traditional approaches fall short—and how focusing on member action can improve cost of care, retention, and long-term margin.

A Medicare Advantage payer used Drips’ two-way conversational outreach to engage hard-to-reach members, increasing AWV scheduling by 14% and generating $9.7M in value. The program also improved call center efficiency by focusing agents on members who were ready to take action.

A strategic look at the shifting economics of Medicare Advantage, highlighting why traditional cost-cutting is no longer enough—and how outcome-driven member engagement can improve performance, lower total cost of care, and drive sustainable growth.

Higher education institutions lose prospective students at every stage of the enrollment funnel—but not always for the reasons you think. This guide breaks down the five most common enrollment barriers, from application abandonment to summer melt, and provides actionable strategies to improve yield, engagement, and student follow-through.

In this episode, A.C. Evans shares why traditional outreach is broken and the benefits of turning standard push text messages into a conversation.

Empathy matters in care delivery. But how do you scale it across thousands or millions of members? Conversational dialogue creates opportunities to engage compassionately, even when there’s no human on the other end.

Mass messaging is still the go-to for many healthcare organizations, but it’s no longer moving the needle. Members expect personalized, relevant communication. The “blast and hope” model is rapidly losing steam — and mindshare.

In today’s hyper-connected world, consumers are overwhelmed with messages, emails, robocalls, direct mail, and app alerts. For healthcare payers, breaking through that noise to reach members with meaningful information is harder than ever.

In this episode, Dan Fox breaks down key terms like “large language models” and “deep learning” in a way that makes sense and discusses what healthcare leaders need to know right now.

In this episode, Dan Fox shares how conversational AI is driving real results in healthcare, from boosting medication adherence to building patient trust.

Listen to Drips Managing Director of Healthcare Dan Fox explore how leading organizations are using AI to stay compliant while reaching more people, more effectively.

For the third year in a row, Drips had the absolute pleasure of attending the Aspire Spring Gala in Boston — and once again, it left us inspired, grateful, and full of sugar (more on that in a minute). We were honored to attend alongside our incredible clients from Liberty Mutual, and it's safe to say this event just keeps getting better.

Drips Managing Director of Healthcare Dan Fox discusses why not all AI systems are built the same. Having a system that’s always on message, relevant, and maintains compliance at scale represents a huge opportunity.

During the 2025 Medicare AEP, Drips contacted over 1 million shoppers and learned a lot about how to engage Medicare beneficiaries. Download the full report for over 30 pages of AEP insights!

Property and casualty (P&C) insurance providers face high policy lapse rates, missed payments, and low auto-payment enrollments due to outdated billing processes. Discover how transforming the billing experience with conversational outreach can reduce churn, improve collections, and enhance customer retention.

With new FCC rules coming next month on April 11, 2025, Drips attended CompliancePoint Exchange to discuss this and other regulatory concerns. Read this perspective on the FCC revocation of consent panel from Drips VP of Marketing Colleen Sheley.

Drips helped a leading health insurance company transition from one-way notifications to two-way conversations, improving engagement and increasing Comprehensive Medication Review (CMR) completions.

Drips Conversations as a Service helped a large health insurance organization improve medication adherence rates for a non-adherent population.

Learn how conversational two-way SMS helped improve overall HRA completion rates and lift this payer’s average rating to 4 Stars across contracts.

Drips Managing Director of Healthcare Dan Fox looks ahead to 2025 AEP and highlights the keys for plans to acquire and retain Medicare Advantage members.

Learn how a major healthcare payer used AI-powered Conversations as a Service to efficiently handle peak contact volumes during AEP.

Just like email providers used to block automated emails at scale, SMS (specifically having a link in a text) is closely scrutinized by cellular carriers.

10DLC and The Campaign Registry have changed the game when it comes to compliant, trustworthy SMS outreach. Let's explore how 10DLC campaigns work.