Compliance Management

We’re at the forefront of best practices when it comes to compliance. We work with some of the biggest organizations in the most heavily regulated and governed industries. Our attorneys at McDermott are thought leaders in TCPA and experts in compliance specifically around state and federal telemarketing laws. Because of their expertise, we get compliance updates in real-time. We work with our clients to help make the best choices in scripting that helps to keeps the outreach on the right side of the law.
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PROPRIETARY COMPLIANCE SOLUTION

Drips Rules Engine (DRE)

The DRE is currently governed by multiple bodies that shape a matrix Drips uses for drafting conversational scripts at scale. These include state level regulations, national FCC rules, industry specific requirements, Drips best practices and more. This ensures adherence to specific rules and standards and helps us achieve a desirable outcome for our clients.

Cadence

Determining when and how often we can and should reach out.

Channel

Identifying where and to whom we can communicate.

Content

Defining any essential verbiage or effective conversational logic to be included.

Knowledge

Incorporating a library of tactical standpoints and software functionality that will be used on a client program.

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For texts and calls that require prior consent, consumers are generally allowed to revoke consent (opt out) in any way that is clear and reasonable. The failure to honor these requests is one of the most common theories of CPA liability that we see in court.”
Matthew Knowles
Partner
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Featured Resources

What Does Conversational Outreach Look Like In Your Call Center?

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The Anatomy Of A Disclosure

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