Platform Overview
Drips empowers organizations to have 1:1 customer conversations at scale, reaching them during critical moments in the customer journey. We call what we do Conversations as a Service.
conversations as a service
What Is Drips?
Drips manages about 1 million real conversations every day using texting, calling, and voicemail. Our AI-powered strategy increases engagement, drives outcomes that matter, and gives consumers a more comfortable experience than traditional outreach. Drips has achieved engagement rate lifts as high as 400%, which means more meaningful replies and fewer resources wasted placing unanswered calls.
When consumers reply, our natural language processing model delivers personalized responses to keep the conversation going. Drips builds intent toward an outcome, always driving to a valuable action online, in app, or by scheduling a high-intent call to your contact center.
Engage Like A Human
Our AI platform starts more conversations by delivering a human-like experience that stands out from traditional one-way outreach.
Common Use Cases
Conversational AI For Outbound
Conversational AI is often used for inbound customer service chatbots. However, only Drips pairs AI understanding with human-crafted scripting to transform outbound engagement while maintaining brand and legal compliance.
Features
Replace Outbound Dials
It can take a lot of calls to reach a single consumer who is ready to engage. Drips handles this outreach more efficiently at scale, freeing up resources to focus on people who are ready to commit.
Our Approach
Full Lifecycle Engagement
Managed Outreach Solutions
Engage More Consumers
Drips enables organizations to start real conversations at scale with prospective customers, leading to higher conversions.
- Engage hard-to-reach audiences
- Drive conversions
- Leading-edge compliance
Read Case Study
Hi Tom, reaching out again about your quote. Can I give you a call to talk through policy details and get you covered?
Welcome With Value
Maintain engagement after a sale or enrollment to improve satisfaction and outcomes.
- Drive welcome calls, app downloads, and more.
- Share educational content
- Establish customer trust
Read Case Study: How A Top-Five Healthcare Payer Reimagined New Member Education
Hey Maria, it's Joy from Health Today. Welcome to your new plan! Please check out this article to understand your benefits: health.today/5pf89
No problem, we'll call to-
morrow at 10 AM.
morrow at 10 AM.
Nurture Your Audience
Share new services, guide utilization, and set the stage for increased customer lifetime value.
- Maintain ongoing engagement
- Steer toward positive actions and away from potential issues
- Earn loyalty and build reputation
Read Case Study
Hi Maria, Health Today can connect you with a licensed pharmacist to review your medications. When can I schedule a call?
We can schedule it whenever you’re ready. Your review takes only a short time and is recommended for all members on your plan.
Retain And Renew
Engage about missed bills and other barriers safely and empathetically, while saving time for agents.
- Send effective bill reminders before and after due date
- Drive to autopay
- Support retention efforts such as surveys
Read Case Study
Hi Tom, this is Lana from Trust Insurance. There may be an issue with your payment. Can we call you to help resolve this?
Hi Tom, let us help get your account back on track and keep you covered! Can you talk now?
Our pillars
The Drips Difference
Keep It Real
When you start a real conversation, you get real responses. Using AI-powered SMS, voicemail, and scheduled calls, Drips delivers authentic engagement that drives results at a massive scale.
Learn more
Hi Mary, it’s Joy from Health Today. I saw your request for info about our HealthPlus Silver plan. Can I call to tell you more?
Keep It Safe
Drips works with leading legal firms to help you stay on top of fast-changing outreach regulations that impact your industry. We hold ISO 27001 and HITRUST certifications and have developed multiple proprietary controls to support compliance.
Learn more
Keep It Easy
Drips isn't just an outreach tool. We give you a whole team to make it easy to integrate and deliver ongoing improvements to your Conversations as a Service campaigns.
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how it works
Our Features
Drips Rules Engine
The Drips Rules Engine (DRE, for short) uses a database of rules, regulations, and best practices to deliver robust and responsive compliance management at scale.
Drive To Site
When combined with your website or app, Drips can drive valuable actions online without the need for live agents' time.
Visual Voicemail By Drips
Consumers don’t listen to voicemails anymore — they read them. Drips uses proprietary technology to leave voicemails optimized for transcription.
MMS By Drips
Texting is more than just text. With MMS capabilities, Drips can use images and video to add eye-catching visuals to your outreach.
Drive To Call
Drips excels at getting consumers engaged and building intent, then scheduling a call so your agents can finalize an action.
Disqualified By Drips
Recognize more opt-out requests with natural language understanding for improved TCPA compliance.