Outreach Insights

A senior texting. Contrary to previous assumptions, older Americans are avid users of SMS.

Think Seniors Don't Text? Think Again.

If you're not using texting to reach the seniors in your audience, you could be missing out on recent trends in seniors' communication preferences.
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Topics

Best Practices
MMS
Texting
Voicemail
Best Practices
MMS
Texting
Voicemail
Outreach Insights

Latest Resources

Prevent “Summer Melt” with Drips
One Liners Podcast: Empowering The Next Generation With A.C. Evans
Drips Overview: Conversations as a Service
Redefining Customer Engagement: Introducing Drips — Conversations as a Service
Outreach Insights

Best Practices

Graphic showing a customer and a call center agent interacting with the aid of AI-powered conversational outreach.
What Does Conversational Outreach Look Like In Your Call Center?
Consumers need new approaches to existing technology like voicemail, otherwise messages will get lost amidst the noise.
Breaking Through The Noise
An illustration of a customer standing at a crossroads, representing the need for help navigating services after purchase.
How To Use SMS Outreach For Customer Education
How Drips' AI-powered solution can transform your contact center
How SMS Can Help Transform Your Call Center From Outbound To Inbound
See All
Outreach Insights

MMS

Image showing examples of how you can use MMS to enhance your outreach.
Four Benefits Of MMS Marketing
Two examples of images for MMS. The left is text-heavy and cramped. The right is simple and engaging, following MMS best practices.
MMS Best Practices For Your Outreach
MMS by Drips product guide. Send images and video with your AI-powered conversational campaigns.
MMS By Drips
A photo of Samantha, the senior woman in the examples. Drips uses MMS to make outreach to Samantha clear and engaging.
Get Creative With MMS
See All
Outreach Insights

Texting

A chart showing a progression of mobile communication and SMS marketing milestones.
The History Of SMS Marketing
A senior texting. Contrary to previous assumptions, older Americans are avid users of SMS.
Think Seniors Don't Text? Think Again.
A cartoon robot texts on a phone, representing the future of SMS.
The Future Of SMS Marketing
Image showing an SMS message featuring a hyperlink for the customer to engage and take an action.
Using Links In Text Messages — Is It Worth It?
See All
Outreach Insights

Voicemail

Image of a customer on the phone, next to an example voicemail on a smartphone. Consumers expect easy to understand, transciption-friendly voicemails that comply with relevant laws and best practices.
The Anatomy Of A Voicemail
Consumers need new approaches to existing technology like voicemail, otherwise messages will get lost amidst the noise.
Breaking Through The Noise
Thumbnail preview of the Visual Voicemail by Drips product guide. This downloadable PDF offers a better way to leave voicemails for customers.
Visual Voicemail By Drips
Preview image of the Visual Voicemail by Drips infographic, showing why innovation is needed to overcome faulty AMD and incomplete voicemails to give a better customer experience.
Infographic: Visual Voicemail By Drips
See All
Prevent “Summer Melt” with Drips
One Liners Podcast: Empowering The Next Generation With A.C. Evans
Drips Overview: Conversations as a Service
Redefining Customer Engagement: Introducing Drips — Conversations as a Service
Overview Video: Drips for Financial Services
Drips Conversations as a Service Overview Video
Overview Video: Drips for Higher Education
Drips For Financial Services
Retain By Drips
What Does Conversational Outreach Look Like In Your Call Center?
How Proactive SMS Fights Involuntary Churn
SMS Marketing And Usage Statistics
Billing for Busy People
Drips Impact: Welcome Campaigns
How To Use SMS Outreach For Customer Education
The Future Of SMS Marketing
Example Conversation: Drips Welcome +
The Five Different Types Of Texting
Managed Services
How SMS Boosts Customer Onboarding Campaigns
The History Of SMS Marketing
Think Seniors Don't Text? Think Again.
Boost Retention With A Complete Billing Outreach Strategy
Pros And Cons Of Multimedia In Texting Outreach
How AI Helps Call Centers Manage Peak Seasons
MMS Best Practices For Your Outreach
Four Benefits Of MMS Marketing
Get Creative With MMS
MMS By Drips
Drive To Site
Breaking Through The Noise
Infographic: Visual Voicemail By Drips
Visual Voicemail By Drips
SMS Best Practices For Call Centers
The Anatomy Of A Voicemail
Using Links In Text Messages — Is It Worth It?
How SMS Can Help Transform Your Call Center From Outbound To Inbound
See All