Improve Overall Retention and Satisfaction for Prospective Members

Use Case: New Member Acquisition​

Seamlessly guide prospects to digital enrollments or live agent assistance with existing members.

Challenge​

A major health payer needed a better way to stay connected with ACA plan shoppers who expressed interest in a plan, but ultimately never enrolled.

Solution​

Conversations as a Service helped agents effectively reconnect with members and continue engaging towards a completed plan enrollment.

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Results​

This new approach had a significant impact on the inbound call rate.