Initiate By Drips
Contact With Compliance In Mind
Drips Knows TCPA
Drips is at the forefront of best practices when it comes to SMS compliance. We work with some of the biggest brands in the most heavily regulated and governed industries.
Our attorney, Eric Troutman, is a thought leader in TCPA and a compliance expert.
If you're compliance savvy, then you're probably already thinking, "I need express written consent before texting my audience." And the fact is, you're not wrong — in certain situations. Any SMS sent for marketing purposes that is using an ATDS needs express written consent. But, what if a human initiates an AI SMS message?
Initiate By Drips
Initiate by Drips empowers you to send a human-initiated SMS message to your audience while remaining compliant. This message can be triggered by your agents or by Drips' conversational marketing experts on your behalf. When users reply to the message, Drips’ AI can engage at the appropriate level and serve up the appropriate response. Our team will take over the two-way dialogue to drive to your desired outcome.
Human + AI
Human-Trained NLP
Drips holds millions of conversations daily — with the perfect combination of humans and our AI engine working together. Our platform has achieved nearly 99% automation, but when needed (and appropriate) Drips’ team of conversational professionals will reach out and send a message which trains our NLP model. In fact, we’ve had over 50M human QA actions since inception.
Human-Initiated Messaging
The Drips team of conversational outreach professionals will initiate an SMS message on your behalf when needed and appropriate. This is considered 1:1 outreach and doesn't require express written consent in many common situations.
Use Case 1: Replace Your Outreach Efforts
Your Data — Our Staff
Now that you understand how Drips can initiate an SMS message using our innovative conversational methodology, the question is: Why use a third-party call center to randomly hand dial your audience when we can reach out and hold a direct conversation with them on your behalf?
Our proprietary blend of AI and agent assisted messaging allows us to handle millions of conversations for the largest enterprises in the world. Fortune 2,000 companies, the top insurance carriers, financial services companies, healthcare companies, and more all trust Drips to handle their conversational outreach strategy. A traditional third-party call center just can’t compete with the efficiencies of Drips’ conversational SMS model.
Use Case 2: Initiate From Your "No Contacts"
As We Do More, Your Agents Do Less
Today, the majority of consumer outreach is still done by hand dialing and direct mail. This is because of a lack of express written consent to use an ATDS. But with Initiate by Drips, you can enjoy agent-enabled AI and automation to drive more conversations and results.
How We Drive Results
- “No contact” disposition via phone call triggers Initiate by Drips.
- Drips holds two-way, humanized SMS conversations which saves your agents up to 90% of their time.
- Drips will schedule the call and remind the consumer to place an inbound call at the appropriate time without the use of pre-recorded voice.
Use Case 3: Quoted Not Closed
Inbound Caller Re-Engagement
Most inbound callers won’t have prior express written consent. But Initiate by Drips leverages our AI in a non-ATDS manner. No matter how your audience hears about you, we can help keep the conversation going.
Drips’ AI-driven conversational outbound strategy pushes your audience to a positive outcome. But if for some reason that doesn’t happen, it enables you to capture valuable insights into your audience’s thought process.
Explore Human-Initiated AI Outreach
If your use case needs a human element for compliance reasons, but you still want to enjoy the many benefits of conversational AI, explore Initiate by Drips today.
Disclaimer: These statements do not constitute legal advice and are only provided for informational purposes. Legal advice is specific advice tailored to your precise circumstance. You should ALWAYS consult with an attorney before beginning any new consumer outreach effort. While the Troutman Firm serves as national TCPA counsel for Drips and assists it in staying abreast of the law and operating compliantly, neither Eric J. Troutman nor the Troutman Firm directly endorse any product or services offered herein for any use case or purpose. If you want to know whether the Drips Initiate system is right for you please speak with your lawyer and do the appropriate research needed to assure that any outreach efforts you attempt are consistent with all applicable law, rules and regulations.
