Member Action Starts With a Conversation
More outreach won't uncover what's standing in the way. Drips starts the two-way conversations that uncover barriers and turn every response into a completed action.
Managed Outreach Across the Member Lifecycle
Win Enrollment and Re-Enrollment
- Recover stalled enrollments and renewals
- Resolve benefit and eligibility questions in-thread
- Connect transfer-ready members to your team
Activate New Members
- Complete HRAs
- Schedule PCP visits and AWVs
- Surface barriers early
Close the Gaps That Impact Outcomes
- Improve medication adherence
- Close preventive care and screening gaps
- Connect members to care management sooner
Keep the Members You Earned
- Recover missed payments
- Resolve renewal questions
- Re-engage at-risk members
One Conversation Across The Whole Journey
The Numbers You Measure? We Move Them.
Built on 850M+ health plan conversations, Drips turns member responses into completed actions that improve Stars performance, risk adjustment accuracy, retention, and PMPM.
- $3–$5 PMPM average value across payers and lines of business
- 59% refill rate among non-adherent MAPD members
- 30 days to a fully managed program, ROI in 90 days
- 7x more outcomes than one-way text
A Managed Program, Not Another Tool to Run
Most platforms hand your team another dashboard. Drips gives you a managed program and a team accountable for completed actions.
- Your Drips team runs and continuously improves the program
- Two-way conversations that adapt to every response
- Built for regulated outreach: HIPAA, TCPA, FCC, and CMS
- No new app, no portal login, warm handoffs
- Supports Medicare Advantage, D-SNP, Medicaid, Duals, ACA, and Commercial
Compliance Designed In, Not Bolted On
The Drips compliance engine governs every conversation with more than 1,000 rules drawn from HIPAA, TCPA, FCC, CMS, and state regulations, built into the architecture from day one.
Get Your Questions Answered
What Health Plan Lines of Business Does Drips Support?
Medicare Advantage and D-SNP, Medicaid and dual-eligible, ACA and Individual & Family, and Commercial. Drips adapts the conversation to the action each line of business needs completed, from HRAs in MA to renewals in Medicaid.
Is Drips a Texting Platform or a Chatbot?
Neither. Drips is a managed, two-way conversation program that starts with a question, listens, and guides the member to the next step, with a warm handoff to your team when a person is needed.
How Does Drips Reach Members Who Haven't Responded?
Drips meets members in text, on their schedule, and opens with a question instead of another notice, so members who ignored earlier outreach have a reason and an easy way to respond.
How Does Drips Handle Compliance for Health Plans?
Every conversation is governed by a compliance engine with more than 1,000 rules drawn from HIPAA, TCPA, FCC, CMS, and state regulations, designed into the architecture. Ten years and nearly a billion interactions, zero violations.
How Quickly Can a Health Plan See Results?
Most programs are up and running in 30 days with ROI in 90, and because Drips is a managed service, your team isn't carrying the build.
What Health Plan Metrics Does Drips Actually Move?
Completed actions across the member journey: HRAs finished, AWVs and screenings booked, refills picked up, renewals and payments completed. Those completions support Stars, HEDIS, RAF accuracy, retention, and PMPM.
Turn Unanswered Outreach Into Completed Actions
Member inaction shows up in your revenue and retention. See how one managed conversation program turns unanswered outreach into completed actions.