All Resources

Listen to Drips Managing Director of Healthcare Dan Fox explore how Drips is transforming communication within the healthcare industry on the Millennium Alliance Podcast.

Drips CEO A.C. Evans breaks down the latest TCPA rules about consent revocation and how they affect enterprise outreach.

Drips' Katie Viehbeck was blown away by the innovative ideas discussed at Medicarians 2024. She shares six key takeaways from the conference about the future of Medicare.

See a video demo of Drips in action during Medicare Annual Enrollment. Learn how conversational outbound helps payers grow their members.

See a demo of how Drips help payers reach plan members to drive comprehensive medication reviews.

See a demo of how Drips help payers and providers reach individuals to promote medication adherence.

Learn how Drips Conversations as a Service redefines customer engagement with a platform that delivers real, effective conversations at scale.

Drips is at the forefront of best practices when it comes to compliance. We have the tools to help you take a more proactive and thoughtful approach to compliance with telemarketing laws.

Every brand struggles to move people through their funnels. Consumers aren’t motivated to engage and brands are fighting diminishing returns on their outreach efforts. Drips Conversations as a Service is a new and better way to reach audiences to drive valuable outcomes. See how the platform works and why Drips is the premier choice for enterprises across major industries.

When contacting customers about sensitive billing issues, it's all about how you say it™. Learn how Drips delivers empathetic and effective outreach for your entire retention lifecycle.

Drips is at the forefront of best practices when it comes to compliance, including when we’re handling “disqualified” users. Unlike other systems, we take a case-by-case approach to handling users who signaled they may not be interested.

Easily drive prospective and existing customers to any web page or web-based app with Drips.

Get an overview of Drips' managed service approach that makes it easy to integrate AI-powered outreach.

With the popularity of YouTube, Instagram, and TikTok, you probably already know that consumers enjoy multimedia. But did you know you can use multimedia in your organization’s texting with MMS?

Current Answering Machine Detection (AMD) technology is meant to tell when an answering machine picks up, but unfortunately, it can be highly unreliable. Discover the difference with Visual Voicemail by Drips.

Many insurance shoppers request quotes but don't bind a policy. Learn what causes these quoted-not-sold customers and how to convert more insurance sales.

Have you ever lost a customer due to an expired credit card? Learn what causes involuntary churn and how proactive SMS outreach offers a solution.

See how Drips reinvigorated AIS’ Quoted Not Sold follow-up approach with a conversational messaging strategy. The result? Increased engagement with AIS’ audience and a higher rate of conversion for inbound phone calls.

See how Drips helped Bay Alarm Medical gain a 14% increase in their web form conversion rate and a 43% increase in prospect conversations, helping them achieve their performance objectives.

See how conversational outreach helped a Fortune 25 health insurer drive hard-to-reach audiences to complete CMRs.

Learn how a major healthcare payer used AI-powered conversational outreach to efficiently handle peak contact volumes during AEP.

Learn how Drips helped a leading insurance carrier improve retention with coordinated conversational outreach campaigns, all while improving the policyholder experience.

What do you do when members miss payments for critical prescription drug coverage? Drips helped a payer use conversational outreach for a more pleasant (and effective) strategy.

Learn how Drips helped a leading Medicare insurance agency reach more potential members at a lower cost during AEP.

Seniors in the saturated Medicare market can get so overwhelmed by contact that they simply tune out. When that happens, healthcare organizations like Spring Venture Group need an innovative approach. Download the case study to learn how they addressed this challenge.

See why Drips is trusted by major banks, lenders, and service providers to successfully engage audiences and drive results.

Learn how Drips Conversations as a Service offers an innovative way to engage hard-to-reach students.

Learn how Drips helps insurance carriers and brokers looking for a better way to reach current and potential policyholders.

For use cases that benefit from human-initiated outreach, Drips combines the benefits of AI efficiency and the human touch — all with an easy to integrate managed service approach.

For ACA health plans, investing in new member education is key. Learn how a top-five payer increased engagement and resolved common issues with conversational AI outreach.

Learn why Drips is the ideal choice for healthcare payers and brokers looking for a better way to reach members.

During the 2023 Medicare Annual Enrollment Period, we contacted millions of health plan shoppers and gained valuable insights about when, where, and how this audience engages. Get our eBook for details to support your next AEP campaign.

Implementing a compliant disqualification strategy is one of the biggest challenges preventing enterprises from texting their audiences. It’s not as simple as including “UNSUBSCRIBE” or “STOP” in a text message. Let’s look at a better way in this infographic guide.

Why use Drips for member onboarding? See real results from our work with major healthcare clients.

What does customer onboarding look like with Drips? See how a real Drips conversation plays out to welcome a healthcare consumer to their insurance plan.

Curious how you can creatively use MMS to engage and delight your audience? See four examples spanning the entire consumer journey.

Conversational outbound for billing can deliver more revenue and better retention KPIs. But how is the customer's experience? See for yourself with this example conversation based on real customer interactions.

Voicemail is far from dying. Instead, the way people engage with voicemail is changing. Embrace the convenience of Visual Voicemail by Drips and give your audience a simplified way to enter your campaign.

When should you contact beneficiaries during the Medicare Annual Enrollment Period (AEP)? Drips analyzed data from millions of conversations to find out the best times and days to reach out.

A brief history of mobile communication from beeping pagers to the rise of SMS as a trillion-dollar marketing channel.

Is your brand ready to launch an SMS program from a legal perspective? Find out how to get started with obtaining the necessary consent.

When you need to reach plan members urgently, texting can give better engagement than methods like calls and emails.

Is the status quo of customer onboarding actually working? Learn why there's value waiting to be unlocked with SMS campaigns for new customers.

New to sending SMS to your customers? Before you go any further, read this intro to SMS rules and regulatory bodies, crafted in partnership with TCPAWorld.com.

Got too much of a good thing? AI-powered Conversations as a Service can help call centers manage peak seasons by shifting focus from outbound to inbound.

Implementing MMS doesn't have to be difficult, but it's important to be thoughtful and follow these MMS best practices.

Need to help customers pay on time and boost retention? Learn how a complete billing outreach strategy can address the whole retention lifecycle.

Whether you're a marketer or simply curious about how SMS could help your business, this list of 42 SMS statistics can help guide your research.

How can your call center benefit from a successful SMS marketing approach? Reinvigorate your call center by reducing operating expenses and improving both the agent and audience experience.

With all the different kinds of texting available, what does your SMS strategy look like? Find the best fit for your company by learning about the various methodologies in our latest blog.

SMS' potential for customer education is often overlooked. Learn how to leverage the power of texting for ongoing engagement with your audience.

Are your health plan members making the most of their benefits? Without effective onboarding, your carefully designed benefits may go unused and not have their intended results.

CMRs are critical for improving health outcomes and boosting member experience. So, what makes a great CMR strategy? Investing in outreach is key.

Learn what specific benefits AI-powered Conversations as a Service can bring to your call center.

Today’s onslaught of unwanted calls and emails has made it incredibly difficult for health insurance providers to connect with members who have a lot of unmet medical needs. To change this behavior in high-risk populations, healthcare professionals must now consider better ways to communicate with their members.

When it comes to communicating the complexities of Medicare Advantage, many healthcare insurance providers are missing the mark.

With all the noise from messages across multiple outreach competing for our time, new voicemail approach are needed to break through.

Have you ever gotten a weird, incomplete voicemail? Not only are voicemails like that annoying, but they're also a waste of time for both the company and consumer.

Just like email providers used to block automated emails at scale, SMS (specifically having a link in a text) is closely scrutinized by cellular carriers.

10DLC and The Campaign Registry have changed the game when it comes to compliant, trustworthy SMS outreach. Let's explore how 10DLC campaigns work.

A.C. Evans sat down with PACE to discuss how a conversational approach can save call centers time by delivering high-intent, prospects that are ready to talk.

If your business relies on communicating with customers via text, autodialers, or voicemails, here are four facts to help you stay on top of TCPA compliance regulations.

If you're not using texting to reach the seniors in your audience, you could be missing out on recent trends in seniors' communication preferences.

MMS is a powerful tool to add graphics and other multimedia to your texting outreach. But when is the right time to use it?

What makes a good/valid TCPA express written consent disclosure? Interestingly enough, both the content AND design will determine how your disclosure stands up.

How many touchpoints do Medicare beneficiaries need during AEP? We analyzed our data and found key insights to inform your AEP outreach strategy.

As marketing technology continues to advance, it’s important to understand where channels like SMS are headed. Learn what’s coming for the future of text message marketing.

Adding multimedia to your texting outreach can be a game-changer. Here are four benefits of adding MMS marketing to your strategy.