In this episode, A.C. Evans shares why traditional outreach is broken and the benefits of turning standard push text messages into a conversation.

Empathy matters in care delivery. But how do you scale it across thousands or millions of members? Conversational dialogue creates opportunities to engage compassionately, even when there’s no human on the other end.

Mass messaging is still the go-to for many healthcare organizations, but it’s no longer moving the needle. Members expect personalized, relevant communication. The “blast and hope” model is rapidly losing steam — and mindshare.

In today’s hyper-connected world, consumers are overwhelmed with messages, emails, robocalls, direct mail, and app alerts. For healthcare payers, breaking through that noise to reach members with meaningful information is harder than ever.

In this episode, Dan Fox breaks down key terms like “large language models” and “deep learning” in a way that makes sense and discusses what healthcare leaders need to know right now.

In this episode, Dan Fox shares how conversational AI is driving real results in healthcare, from boosting medication adherence to building patient trust.

Listen to Drips Managing Director of Healthcare Dan Fox explore how leading organizations are using AI to stay compliant while reaching more people, more effectively.

For the third year in a row, Drips had the absolute pleasure of attending the Aspire Spring Gala in Boston — and once again, it left us inspired, grateful, and full of sugar (more on that in a minute). We were honored to attend alongside our incredible clients from Liberty Mutual, and it's safe to say this event just keeps getting better.

Drips Managing Director of Healthcare Dan Fox discusses why not all AI systems are built the same. Having a system that’s always on message, relevant, and maintains compliance at scale represents a huge opportunity.

During the 2025 Medicare AEP, Drips contacted over 1 million shoppers and learned a lot about how to engage Medicare beneficiaries. Download the full report for over 30 pages of AEP insights!

Property and casualty (P&C) insurance providers face high policy lapse rates, missed payments, and low auto-payment enrollments due to outdated billing processes. Discover how transforming the billing experience with conversational outreach can reduce churn, improve collections, and enhance customer retention.

With new FCC rules coming next month on April 11, 2025, Drips attended CompliancePoint Exchange to discuss this and other regulatory concerns. Read this perspective on the FCC revocation of consent panel from Drips VP of Marketing Colleen Sheley.

Drips helped a leading health insurance company transition from one-way notifications to two-way conversations, improving engagement and increasing Comprehensive Medication Review (CMR) completions.

Drips Conversations as a Service helped a large health insurance organization improve medication adherence rates for a non-adherent population.

Learn how conversational two-way SMS helped improve overall HRA completion rates and lift this payer’s average rating to 4 Stars across contracts.

See how a targeted medication adherence campaign from Drips enhanced a payer's star ratings and generated significant cost savings and quality improvements.

Enhance your medication adherence with our actionable insights from '7 Essential Tips to Boost Medication Adherence Through Communication Solutions.'

Listen to Drips Managing Director of Healthcare Dan Fox explore how SMS is revolutionizing patient outreach within the healthcare industry.

Drips Conversations as a Service helped a state Blue Cross organization that serves more than 230,000 Medicaid members to significantly improve member engagement and eligibility redeterminations.

Are you providing the right experience to insurance shoppers beyond the quote? Download this infographic to understand ways to provide a better experience and convert “quoted not sold” prospects into customers.

Drips Managing Director of Healthcare Dan Fox looks ahead to 2025 AEP and highlights the keys for plans to acquire and retain Medicare Advantage members.

Learn how a major healthcare payer used AI-powered Conversations as a Service to efficiently handle peak contact volumes during AEP.

Just like email providers used to block automated emails at scale, SMS (specifically having a link in a text) is closely scrutinized by cellular carriers.

10DLC and The Campaign Registry have changed the game when it comes to compliant, trustworthy SMS outreach. Let's explore how 10DLC campaigns work.